REPORTING TO: IT Service Delivery Manager
JOB FUNCTION: The IT 2nd Line Engineer role is to support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal systems performance. The job holder will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.
Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, wifi) and other issues.
Be proficient in the use of all aspects within Servicedesk software (Sunrise).
Have good knowledge of and be practiced in the use of Cat5/Cat6 cabling and patching and understand the IP network structure.
Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products.
Install, configure, test, maintain, monitor and troubleshoot main server hardware and software.
Configure, test and maintain the company telephone systems including installation of handsets.
Configure, test and maintain the company mobile handsets and have a good understanding of all devices within the fleet.
Maintain the company ICT asset register on Servicedesk system Sunrise and ensure all equipment is identified with relevant asset tag.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.
Construct, install, and test customised configurations based on various platforms and operating systems.
Conduct research on computer hardware and software products in support of procurement and development efforts. Evaluate and recommend products for purchase.
Create, publish and maintain on company Sharepoint system, technical specifications and/procedural information documents as and when required.
Support development and implementation of new computer projects and new hardware/software installations.
Liaise and assist third-party support and PC equipment vendors when required.MEASURES OF PERFORMANCE:
Speed of problem resolution for users monitored against SLA.
Job breaches kept to a minimum.
Minimum levels of system downtime and problems leading to lack of user problems and complaints.
Customer satisfaction level regarding individual's attitude and abilities.
IT assets tracked on asset system. Asset tagging and monitoring carried out for all new hardware/software.PERSONAL SPECIFICATION:
MCSA Mandatory (including at least one server exam).
ITIL experience and qualification at foundation level preferred.
Working experience in hands on ICT support essential (2 year minimum in technical role)
Applicants must have a positive and determined attitude and excellent telephone manner
Must be part of the team but able to work on own initiative
Knowledge and experience of Windows 7/8/10 and Server 2008/2012/2016 in a TCP/IP networking environment is essential
Full UK Driving Licence is preferred
Must be able to communicate effectively and confidently at all levels
Knowledge of Apple MAC's, VMware, o365 and NetApp is beneficial but not compulsory
Experience of physical networks and managed wireless solutionsThe Employee must at all times carry out his/her responsibilities with due regard to Chelsea FC policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.
Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.
The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club
Posted 3 days ago