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Team Leader - Customer Experience

Cardiff

Competitive basic salary, plus bonus and an excellent range of benefits

37.5 hours per week: Flexible across Monday - Sunday, 4 out of 7 days between the hours of 08:30 and 20:00

We're Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Join us as a Customer Experience Leader in our contact centre and you'll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits. Plus, experiences you'll only find at Sky.

What you'll do

Engage, motivate and inspire your team to give their best. Provide guidance and support whenever needed. Help your team to have the best conversations with customers. Put the customer service at the heart of everything you do. And instill that into your team. Take pride in seeing them flourish.

How you'll do it

Demonstrate a proven ability to motivate, empower, coach and develop people. Track record of leading large teams in a contact centre environment or similar. Enjoy a sense of ownership. Be comfortable in working to and delivering on your own KPI's.

The perks

You'll get free Sky Q, phone and broadband. You'll also enjoy 30 days' annual leave (and three bank holidays), private health and dental care, and a range of high street discounts. Expect on-the-job training and support, and opportunities to progress - including an afternoon off every month to focus on your development.

So, what are you waiting for? Apply now for a chance to craft your own career path and be brilliant as part of a bright, talented team.


It's our people that make Sky Europe's leading entertainment company. That's why we work hard to be an inclusive employer, so everyone at Sky can be their best.


Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions, we might withdraw the offer.


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