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Support Workers, full and part time

RESPONSIBLE TO: Senior Support Worker


1.1 To support clients with learning difficulties/disabilities to achieve their full potential, live as independently as possible, exercise their rights, fulfil their responsibilities & live as active citizens. Clients may also have secondary mental ill health and/or physical disabilities.


2.1 To work directly with clients to meet their support & care needs, aspirations & ambitions, & to ensure that they can also access all other relevant services (e.g. health, advocacy, training, education, volunteering, paid employment etc.).

2.2 To support clients to exercise independent informed choice & make decisions about their care & support.

2.3 To maintain a supportive, stable &secure environment for the clients & to promote their health & well-being at all times.

2.4 To support clients to participate in the Client Forum & the decision-making processes of the organisation.

2.5 To ensure that a full & appropriate range of services is offered to the client through providing information, advice & guidance, e.g. making benefit claims, completing forms, options for improving skills & confidence, obtaining work etc.

2.6 To support clients to improve their skills & knowledge through appropriate training &education to enhance their preparedness for work. To support them to engage in volunteer work, work trials, work placements, apprenticeships & paid work, & where required as part of the City Council PURE Project, to achieve set targets for this.

2.7 To implement & adhere to the policies & procedures of the organisation.

2.8 To deal with complaints from clients, their representatives or other interested parties according to the organisation's policies & procedures.

2.9 To carry out Needs Assessments, Risk Assessments & complete person-centred Support/Care Plans with clients, & to review & update them on a regular basis in the format required by the organisation.

2.10 To support clients in making &maintaining social relationships &attending activities of their choice.

2.11 To support clients who wish to move on to other accommodation in a planned way, in accordance with the organisation's Move-On Policy & Procedure.

2.12 To ensure that clients are safeguarded within the policies & procedures of the organisation, & to make safeguarding alerts as appropriate when necessary.

2.13 To adhere to the Health & Care Professions Council Code of Practice & Birmingham Rathbone's own Code of Conduct for staff.

2.14 To promote equality of opportunity for clients & to respect & maintain their dignity & privacy, seeking their permission for all actions on their behalf.

2.15 To work unsociable hours, sleep-ins, weekends & bank holidays as per rota.
2.16 To participate in the out of hours on-call system.

2.17 To provide cover for absent staff as required.

2.18 To collect all monies due to the organisation & enter all records correctly in line with procedures, including fees, rent, arrears control & petty cash.

2.19 To support clients to manage their personal finances, to budget & to meet their tenancy or housing obligations.

2.20 To work with colleagues & line-managers collectively as part of the overall team to deliver the best outcomes for clients.

2.21 To meet the quality standards & outcomes required by funders & the organisation & to participate actively in the preparation & execution of service reviews.

2.22 To carry out any other tasks commensurate with the grade & nature of the post as requested by management.

2.23 To work with other agencies such as social care & health, doctors & other health professionals through multi-agency meetings to ensure all the clients' individual needs are met.

2.24 To attend all meetings, training & other events as requested by management.


Supervising Officer: Senior Support Worker

Second Line Manager: Director of Housing, Care & Supported Living Services

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