Description

Benefits• Salary - Negotiable• Company Car• Laptop• Mobile PhoneJob Purpose SummaryReporting into the Regional Director, this role of Service Operations Manager for a £10m regional business in the provision of Fire and Security services will attract candidates that are delivery and customer focussed but have a sharp eye on P & L performance. A key feature of this role is to lead the Engineering team in striving to exceed customers expectations whilst balancing cost efficiency, health and safety and compliance. A visible and approachable management style are essential. Key Responsibilities & Accountabilities The Role & Responsibilities• To motivate and inspire the Service team in the South region to drive performance, engineer efficiency and customer service excellence. • To lead by example and demonstrate true leadership of the Service function with input to overall strategy and objectives. • Leadership and Management of the Supervisors and Engineering Team to ensure the highest standards of service and professional customer service is delivered.• To optimise efficiencies in resource utilisation throughout the service teams and establish KPIs to monitor output and profitability. • To ensure work planning is efficient and consistent.• To drive Heath and Safety Compliance, completing tool box talks, health and safety audits (PPE, ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences, relating to servicing and maintenance works only.• To run compliance checks for BAFE/ISO Quality Assurance Audits in line with company procedures.• To lead the Service desk personnel and ensure that the correct/most appropriate engineers are allocated to certain jobs. • Auditing maintenance contracts, and due date for services, advising Service desk of combining visits for logistical and geographical reasons to minimise travelling time/parking costs etc, to ensure maximum cost effectiveness and efficiency.• Consideration to be given to engineer compatibility ...

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