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Service Desk Engineer

Slough

£23,000-£27,000

Immediate start

Permanent

Service Desk Engineer Summary

Service Desk Engineer to work for a leading organisation based in Slough on permanent basis.

The ideal candidate will have fantastic communication skills.

Service Desk skills

* The first point of contact for all 1st line service support for all Client issues

* Provide 2nd line diagnosis of incidents and service requests and implement solutions

* Resolve direct and escalated calls in a timely manner, ensuring that call logs and customers are kept up to date

* Take responsibility for the timely resolution of calls, whether fixing the issue directly or escalating to another team

* Identifying proactive measures to Improve service

Desirable

* 1 Year+ Service Desk Experience

* Experience of working in an ITIL service delivery environment

Posted 11 hours ago

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