Service Desk Engineer
Service Desk Engineer Summary
Service Desk Engineer to work for a leading organisation based in Slough on permanent basis.
The ideal candidate will have fantastic communication skills.
Service Desk skills
* The first point of contact for all 1st line service support for all Client issues
* Provide 2nd line diagnosis of incidents and service requests and implement solutions
* Resolve direct and escalated calls in a timely manner, ensuring that call logs and customers are kept up to date
* Take responsibility for the timely resolution of calls, whether fixing the issue directly or escalating to another team
* Identifying proactive measures to Improve service
* 1 Year+ Service Desk Experience
* Experience of working in an ITIL service delivery environment
Posted 11 hours ago