Job DescriptionJoin our security team at Manchester Arndale, as a Security Officer (SO) you shall ensure exemplary standards of security and customer service is always provided to the client and visitors, where visitors can find a huge selection of exciting shops from the leading high street names such as Apple, Next, River Island, Topshop and Wallis to lots of smaller, stylish specialists and food outlets - and all under one roof. The SO is the public face of the security team and should always act with professionalism, a can-do attitude is essential in this highly influential role. Main duties will include: * To readily interact with all visitors / tenants within the shopping centre, delivering a first class customer focused service. * Carry out regular patrols of the shopping centre as detailed in the site Assignment Instructions being proactive at all times. * Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels. * To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. * Continuously look for opportunities to be of assistance to visitors at the shopping centre proactively offering assistance wherever opportunities arise. * To ensure that the site is a safe and non-threatening environment for all visitors / tenants. * Ensuring all incidents are managed in accordance with site policies and procedures. To be successful in this role you will need: * Valid SIA License. (DS) * First Aid at Work qualification (Desirable) * Excellent organisational skills with the ability to balance competing priorities and workloads * Excellent written and verbal communication skills * An adaptable and flexible approach to work * The ability to act decisively and remain calm under pressure What will you get in return? * A pension scheme- to save for the future - eligibility rules apply * Access to high street discounts * Access to low interest loans * Recognition scheme 'OCS Stars'- monetary rewards given to top performers * Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme * Long Service Awards * Cycle to work scheme- discounted bicycles * Access to our Employee Assistance Programme- 24-7 Wellbeing Support Why join OCS Group Ltd? From providing a first-class shopping experience at major retail and leisure establishments, to maintaining critical factory facilities for well-known industrial organisations, to supporting the patient journey at large hospitals, we provide the essential services that keep businesses and societies running day in and day out. We are the largest family-owned facilities management services company in the world and we deliver over 70 accredited services internationally. OCS prides itself as a company that has family values. We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS.
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