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Job DescriptionThe Company Air Manage is a property management company specialising in the short-term rental market. We currently have 60 properties under management in London and a franchise in Suffolk. We have a strong focus on high quality tenants and customer service to our landlord owners. Air Manage is a fast-growing company and we have further ambitions for expansion over the next two years. If you would like to join a small team in a growing business, with exciting prospects, this could be the job for you. Managing all aspects of the day to day operations for Air Manage. Implementation of efficient systems and processes to ensure the smooth running of the daily operational requirements including the supervision of the operations team, cleaning and maintenance staff. Supervision of maintenance works, housekeeping quality control, setting quality standards, checking properties on guest departure, property changeovers, managing linen returns/orders, maintaining stock of peripheral items for welcome trays and general housekeeping. Ensure properties are of a high standard and in good working order in collaboration with the Facilities Manager. Assisting with administration and processing of bookings and guest enquiries. Proactively developing, improving and implementing guest services to maximise rental income and strengthen the Air Manage brand. Responsibilities include: Managing guest changeover days/check-in-out Using calendar software to keep up to date with guest stays and management tasks Working together with the Facilities Manager to maintain properties to a high standard Managing issues which arise through on-call telephone service Manage laundry and linen supplies with third party supplier Manage amenity packs for incoming guests Manage other special guest requests when required Manage and Supervise housekeepers ensuring standards are maintained Supervise and maintain all housekeepers time sheets Supervise payments to housekeepers through Accounts dept. Assist with Monthly invoicing to property owners for any charges incurred through AM for works to properties and or ancillary AM services. Inspecting properties to ensure that all aspects of the accommodation meet hygiene and health and safety regulations. Supervise PAT testing annually on all electrical equipment in the properties Supervise and oversee property maintenance and organise repairs/replacement items as and when needed. Manage contractors required to assist with property management and maintenance tasks and ensure work completed. Review guest comments and take appropriate action. Creation of an Annual Maintenance Plan and manage its implementation. Create, develop and maintain a register of tradesmen and suppliers to be used by the Company. Working closely with the Business Manager and other AM Staff to provide top quality service and build relationships with other local business and services. Cover On-Call Phone Services as and when required (over-time paid for out of hours call outs) Communicate with online booking portals to manage guests stays Responding to booking enquiries both by phone and email Requirements Strong written and verbal communication Fluent English speaker Strong attention to detail Computer literate - Microsoft Office, Excel Numerate Flexible working hours Pay competitive

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