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Job DescriptionA Bit About Us We may have started small, but we've always had very big ideas. We launched in 2000 and we just haven't stopped; a years' worth of achievements always seems more like three at AO. Our customers and now our biggest advocates, and we've made millions of them happy. We've even launched in new territories throughout Europe. Sometimes we have to pinch ourselves. But, we're determined to be the best electrical retailer in Europe, and for that, you need to be driven. We need to be bold enough to try new things, and smart enough to see them through. We need to care about people, and we always like to have a little fun as we do it. More About the Role At AO we are on a mission to have the happiest customer by relentlessly striving for a better way and all our employees play a vital part of that. As our Supervisor/de-briefer you will work very closely with our Transport Manager, Transport Administrators and De-Briefer's daily to make sure that the Department runs smoothly and that each one of our customers receives their appliance on time, every time. You will be responsible for the Supervision of the Night Operations team including Admin and you will be the main point of contact for any query. Here's What You Can Expect to be Doing As our Supervisor-De-briefer you will oversee the Night operation ensuring the Department and the team of Transport de-briefers and administrators along with the fleet of vehicles making sure they are well cared for and well looked after. You will continuously live each of our values in everything you do including safety, efficiency and cost effectiveness. Supervising a team of Transport Operatives in the dispatching and administration, your aim is to make sure every trunk is ready for delivery in first class condition to each of our customer's the next day. All our vehicles need to be road worthy, legal and compliant which you will hold responsibility for through also supervising and assisting the De-Briefers on shift. Our people make us work, so working alongside People and Development you will manage the overall performance of each member of your team. Some of your duties and tasks are outlined below; * Completing in-house reports to provide data required by the Transport Manager, Regional Manager and Head Office daily. * Checking that all vehicles leaving the yard are secure and meet required transport legislation requirements * Effectively manage your team including HR issues, recruitment and engagement * Ensure that all Employees are complying with the training to provide a safe working environment for everyone * Complete alcohol testing when required * Communicate with our Self Employed Drivers, handling any queries efficiently and in a professional manner * Take responsibility for managing resource on each shift * Take a hands-on approach to de-briefing when required * Supervising trunk departure times ensuring they are kept to the tight deadlines A Few Things About You WHAT WILL I BE EXPECTED TO DELIVER? * Training for new starters to include Safe Systems of Work and Health & Safety * Team Briefings on a daily/weekly basis * People and Development Meetings/Engagement activities BEHAVIOURS You need to be able to build lasting, effective relationships with people around you even under pressure and in difficult situations. You must be smart enough to think on your feet and have a passion to drive our performance paying careful attention to the service we deliver for our customers. You will be enthusiastic and driven towards achieving high standards of quality and be bold enough to make key decisions quickly and trust your own judgement in the running of the Night operation. * Previous experience within a Team Leader or Supervisory role * People Management skills including HR processes * Awareness of Transport, Logistics, Distribution or Warehousing * Knowledge of transport legislation and compliance to ensure all of our vehicles are legally compliant * Able to remain calm and focussed under time pressure * Able to solve problems independently and with confidence * Able to communicate effectively especially by email and phone * Has a logical and methodical approach to all tasks TECHNICAL * PC literate including warehouse software and Microsoft Packages * Can use Excel to intermediate or advanced level * Strong communicator * Experience using in-house transport management systems is an advantage Why Choose AO? It's not about the job you need now, it's about who you want to be and where you want go. The thing about AO is that you don't have to leave to move on. We have the kind of environment where people learn and thrive and be the best they can be. That's our values talking. We empower each and every person to push the boundaries of what's possible. We're growing rapidly and so should you. Our environment and our culture are vibrant and engaging, you almost have to feel it to believe it. "Our people are our biggest asset, they're our culture: that unique, indescribable

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