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Consider IT

IT Support Tech Job Description

Consider IT - Edinburgh

IT Support Technician


Overall role

At Consider IT, we help business do incredible things. We keep vital IT up-and-running - but then we go further to make sure it's performing and, in turn, empowering teams.

If you share our enthusiasm for creating and maintaining the systems, software and networks that people depend on, we'd love to hear from you.

What we're looking for

We're growing our team of IT Technicians, who install and maintain hardware, software and networks. Reporting to a Line Manager, you'll provide maintenance, training and consultation - going above and beyond to recommend new ways for our customers to compete using technology.

We're looking for people with a strong foundation in IT, particularly Windows and Microsoft Office. An IT-related qualification would be great, but it's far from essential. What really counts is that innate love for and understanding of IT - if that sounds like you, you'll be right at home.

You'll help us by

Helping our customers

  • Establishing good working relationships
  • Delivering first-class customer service and support
  • Providing frontline support including documentation and reporting
  • Responding within agreed time limits and Service Level Agreements


Helping the team

  • Managing changing priorities and numerous open cases
  • Working flexibly to assist your colleagues and provide necessary cover
  • Attending internal training to keep up with new technology
  • Working within our policies, procedures and relevant legislation
  • Supporting our equality and diversity policies
  • Recording requests in the Consider IT ticket system
  • Performing other reasonable tasks to help Consider IT operate


Solving problems

  • Diagnosing issues with hardware, software and networks - from Windows and Mac workstations to a wide range of software applications and devices like printers or copiers
  • Guiding our customers through troubleshooting and resolution, over the phone or face-to-face
  • Following diagrams and written instructions to repair faults
  • Setting up new user accounts and dealing with password issues
  • Replacing parts and conducting electrical safety checks
  • Configuring, monitoring and maintaining networks and systems


Transforming IT

  • Testing, evaluating and recommending new technology
  • Installing and configuring hardware, systems and software
  • Supporting the roll-out of new applications


We'd love you to have

  • Previous IT experience
  • IT certification or higher education
  • Clean driving licence (preferred, not required)



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