Job DescriptionSalary: Up to £22,000 depending on skills and experience Contract type: Permanent The CAA is the UK's aviation regulator, responsible for keeping passengers and the general public safe. Recognised as a world leader in our field, we are at the cutting edge of the exciting and ever-changing aviation environment. Never standing still, our work includes diverse activities from driving world-class safety standards, through mitigating the environmental impact of aviation on local communities to the ATOL holiday financial protection scheme. The Role We are transforming a number of our key technology services. This includes building major new services for our customers, adopting mature new ways of working including Agile and DevOps, and exploiting new cloud-based capabilities in Microsoft Azure and Gov PaaS. As a Service Desk Analyst, you will be responsible for providing a high degree of IT related customer service for all support queries, taking ownership of user problems and being proactive when dealing with user issues in line with business policies and processes. Your responsibilities will include: * Providing IT (laptops, tablets, mobiles) and telephony (Skype for Business) support to our end users * Responding to incidents, service requests and enquiries, including face-to-face support and support via remote access * Ensuring all queries to the Service Desk are logged in our Service Management tool and responded to within a timely manner * Providing 1st line support for the Office 365 suite of applications and other bespoke inhouse platforms * Assisting in running checks and providing daily IT checklist reports relating to system applications, AV equipment and IT infrastructure * Meet personal and team efficiency and quality targets About You The role involves a high level of interaction and collaboration with different teams, 3rd party suppliers and business users so you will need good social skills, with experience of collaboration and providing excellent customer engagement. Key skills/experience: * Good knowledge of Windows 7 and/or Windows 10 * Proficient using common Microsoft applications * Experience of mobile device operating system features, specifically Android and iOS * Ability to explain and convey technical information to non-technical colleagues * Positive, hardworking and encouraging individual * Ability to take ownership of and progress incidents to resolution * Willingness and desire to learn and develop personal skills If you have an interest in IT support services and the willingness to develop new skills within this function, we would be delighted to hear from you! What Can We Offer You? In ISD (Information Services Department) we're committed to helping team members advance and develop. This is an excellent opportunity for someone looking to progress their career in IT. There's a wealth of talent and experience within the team, covering a plethora of technologies - the ideal environment for you to learn from the best! Working With Us We offer a range of fantastic benefits such as flexible working arrangements, free onsite gym (Gatwick), 28 days annual leave, additional 5 days leave purchase scheme, a competitive pension scheme and much more! Wherever possible, we offer flexible and variable working hours to help our people effectively manage all areas of their lives. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone. If you require an adjustment for any reason, please let us know. Closing Date: 3rd March Interview Date: 1st stage telephone interviews 4th to 6th March, 2nd stage interviews 9th to 12th March. Job Segment: Service Desk, Customer Service, Aviation Find similar jobs: Careers at CAA × Log on We noticed that you are already a member of our Talent Community. Please enter your password to continue.

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