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IT Operations Manager with experience of working within Financial or other regulated environments with ITIL certification & good Cloud skills & understanding.
Brighton Area. Salary circa £50,000 - £64,000 Base Plus Superb Bonus Scheme & Benefits Package.

As the IT Operations Manager within the Group function of this large & successful Financial corporate, you will provide management, co-ordination and maintenance of operating, cloud (AWS & Azure) and infrastructure environments used to deliver Group Finance Systems to its customer base. 

Using your experience to guide & influence internal teams and 3rd party suppliers, you will ensure IT Service levels are maintained in-line with the IT Service Portfolio including availability & capacity management, to meet current and future business needs, continuity/recovery of services. 

Other responsibilities include:

Service Management of the Production, Pre-production and Dev/Test environments. Ensuring appropriate controls, versioning and alignment of environments.  Providing routine, planned and co-ordinated maintenance of operating environments by working with internal, inter-group and 3rd parties as needed.  Working with the Service Resolution Manager and Service Delivery Manager to ensure Service levels are being met and agree suitable actions plans to remediate underperformance.

Ensuring Production, Pre-production and Dev/Test environments have sufficient capacity to meet current and future business needs and are routinely maintained / upgraded as needed.  Take the lead on restoration of infrastructure and operating environments, co-ordinating with all teams to re-establish systems and services in-line with agreed SLAs.  Ensuring adequate plans for Service Continuity and Recovery are in place and that they are routinely tested. Establish effective monitoring and reporting solutions to enable pro-active and reactive responses to operational and infrastructure events.

Plan and manage BAU workloads to ensure adequate coverage and relevant skill sets are available.  Co-ordinate with all IT Service Operations team leads on routine maintenance, upgrades and project activities.  Establish and maintain routine archive and deletion processes as agreed with business stakeholders in-line with agreed Service definitions.

Control and manage changes into production. Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by audit and the Regulatory Bodies are carried out to the required standards

Manage, motivate and develop employees at all levels, in a manner that is consistent with the company's policies and procedures including the Partnership Agreement, to maximise the performance of the area.

Engage with operational business stakeholders / Customers, inter-group operations teams and operational level 3rd parties Service providers.  Ensuring all required communication and documentation is provided in a timely manner to ensure minimal / no impact to Customers.  Ensure there are regular Service Provider service reviews and working with the Service Delivery manager robust controls / measures in place to measure their performance.

Skills & Experience:

Technical Knowledge
ITIL certified
Knowledge of Cloud – AWS or Azure preferred including capacity planning, understanding efficiencies, current/future utilisation etc, working in conjunction with 3rd party suppliers technical teams.
Databases eg SQL, DB2, Access
Reporting (BI/MI), Prophet, Mainframe, SAS
Application monitoring and maintenance, including associated technologies Dynatrace
Scheduling Technologies
Environment and Infrastructure Monitoring solutions
ITSM Platforms – Workflow, reporting, CMDB, Monitoring/Alerting
BCP/DR solution planning/testing/Incident response
IT security, GDPR
Excellent understanding of the SDLC
IT and Financial Control Frameworks

 Experience:

Maintaining and managing complex IT Infrastructures via Hosted, Co-Lo and Cloud implementations in banking, finance or other regulated environment
Capacity and performance management
Setting up and managing IT Change Control and Governance
Setting up and managing application/event monitoring tools such as Dynatrace
Disaster recovery
Developing and leading a multi skilled technical team in a customer focused financial services environment
Strong understanding of security and technical architecture principles
Experience in an ITIL based service management environment and developing and embedding best practice processes and IT controls
Managing 3rd party service providers
Planning and responding to audits

Interested Candidates with relevant experience need to apply now and can expect initial feedback on their application within 72 hours

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