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Job DescriptionAt Holiday Inn Express, Middlesbrough we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do. The Exciting Opportunity The position of Guest Service Assistant has become available at Holiday Inn Express, Middlesbrough. Reporting into the Duty Management Team, you will be responsible for ensuring all guests have an great experience including a warm welcome and friendly farewell. The successful applicant for this role will deliver excellent customer service, have a positive 'can do' attitude, be willing to learn and show that they care. Where Will You Be Working? Holiday Inn Express Middlesbrough - Centre Square. Town centre Hotel located near The Cleveland Centre shopping centre and directly opposite Middlesbrough Centre Square and Middlesbrough Town Hall. What's In It For You? People love to work with Redefine|BDL Hotels because... * We focus on health, wellbeing and our communities * Our people are truly engaged at work * There's open, clear communication from the top * We've got great career development opportunities * There's a culture of transformation and innovation We will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes; * Discounted hotel room rates for you AND your friends and family that will make you really popular! * Incentive programmes * Money off high street retailers * Flexible working arrangements because we know your life comes first * Free meals on duty What Are We Looking For? We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of hotels and/or customer service is preferable but full training is provided. Role Responsibilities: * Work within the team on duty to ensure that all brand standards are met and at the heart of all decisions. Your responsibility is to ensure that each guest has a problem free stay, allowing them to check in/out, order food and/or drink without any issues so they can relax and enjoy their time at our hotel. * Be fully conversant with and ensure all 'shift procedures' are carried out during your shift (either Early or Late) within the Front Office, Bar and Kitchen area. This includes following procedures for opening shifts, cash handling, security, telephone policy, cashing up and closing a shift. * Responsibility must be taken for any problems or queries that arise during your shift, to either resolve them yourself or seek assistance from the Guest Service Manager on duty. * Be fully aware of the hotel product, facilities and services available in all departments and all relevant cost and prices. Observe the lobby and Hotel entrance areas and rectify any faults of tidiness and cleanliness. The Bigger Picture Holiday Inn Express, Middlesbrough is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally. So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you!

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