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SF Recruitment are currently recruiting for a Customer Support Coordinator for a leading legal firm in Derby city centre.

This role will sit within a lovely team reporting directly into the contact centre manager.

- Supporting and advising customers via telephone and email
- Delivering excellent customer service
- Managing any incoming queries, issues or complaints
- Billing customers
- Supporting projects where necessary
- Compiling reports
- General administration tasks including system updates, collating business correspondence etc.

The successful candidate for this role must have a great telephone manner, be confident to deal with all customers and issues that may arise, have strong IT skills, including a good working knowledge of Microsoft Office and have the ability to pick up new systems quickly.

Training will be provided however this is a challenging role so you must be organised and have the ability to prioritise your own workload.

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