Description

Customer Service Advisor Here at StepChange Debt Charity we help people get their finances back in shape and their lives back on track. This is what makes us the UK`s leading debt charity. Working here is rewarding because you`re not just doing a job, you`re making a genuine positive difference to people when they need it most. Our team of experts help over 500,000 people a year to overcome their debt problems, but we want to be able to help more people. Position: Customer Service Advisor Location: Halifax, Dean Clough Mills Job Type: Full Time, Permanent Hours: 35 hours per week, Monday to Friday 10am to 6pm Salary: £16,846 per annum Benefits: 24 days holiday increasing by one per year (up to a maximum of 29) the ability to buy and sell annual leave childcare voucher scheme season ticket loans cycle to work scheme annual discretionary bonus assisted study programme group personal pension plan Westfield Health cash plan employee assistance programme financial planning long service awards In return for your hard work and commitment. Closing Date: 30th November 2017 About the role: That`s why we`re looking for Customer Service Advisors to join our Customer Services team. You'll work Monday to Friday between the hours of 10am and 6pm. Responsibilities: - Our client base is continually growing and your role will provide the link between the charity, our existing clients and their creditors by ensuring that all queries are resolved efficiently - Your time will be spent answering inbound telephone calls, so you should have strong verbal communication skills, ideally with previous experience in a customer facing role - Your role will include the likes of updating balances, reference numbers, completing debt transfers, answering general enquiries or referring our clients to other departments within the Charity - You will also support clients to help activate their plans, setting expectations of the client and Charity and collating information to make sure the set up runs ...

Details
  • £16846/annum
  • Customer Service
  • Permanent
  • Annum
  • HX1 
  • 1 day ago

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