Job DescriptionKey responsibilities: * Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures * Distribute workloads to each member of the team via the request tracker system * Assist the Customer Care Assistants in dealing with all aspects of their role including producing warrants and receipts for customers * Provide data and compile reports for the Customer Care Manager on the volume and type of cases being handled * Ensure that complaints are logged using the appropriate tracking forms to maintain accurate records for client reports * Assist the London Legal team by ensuring high level complaints are passed over in a timely manner * Any other ad hoc tasks that may be required Requirements and prospects Desired skills * Ability to build relationships with colleagues and customers * Excellent verbal and written communication skills * Good telephone manner * Ability to work to deadlines and maintain a focus on priority tasks * Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel Personal qualities * Hard working * Motivated * Enthusiastic and keen to progress * Able to concentrate and focus and a mature outlook Desired qualifications GCSEs grade C/4 and above (or equivalent qualifications) in maths and English desirable although not essential. Future prospects Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff.

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