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ASSISTANT GALLERY MANAGER – JOB DESCRIPTION

OVERVIEW
To assist Gallery Manager in management and daily operation of the store, including sales, customer service, operations and administration, communication, marketing and merchandising. Ability to assume the responsibilities of a Gallery Manager in her absence.


KEY RESPONSIBILITIES

The responsibilities of this role are included in 4 areas:


Sales Generation
• Meet shop sales goals
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all Gallery Assistants; lead by example
• Continue to develop personal sales techniques and assist in the development of Gallery Assistants’ sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product knowledge among selling staff
• Maintain a keen interest in the industry and market trends


Customer service
• Ensure all Gallery Assistants provide the highest level of customer service
• Build and maintain returning customers
• Resolve all customer’s problems and complaints quickly and effectively
• Assist Gallery Assistants with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)


Operations
• Collaborate with Management in areas of risk management, physical security, store cash controls, and inventory management
• Support and assist in staff training in all areas of appropriate tills usage and maintenance
• Understand and properly execute all management tills functions
• Participate in inventories and stock counts
• Understand and execute cash control procedures including: bank deposits, safe funds, petty cash
• Support building maintenance/communications with relevant suppliers and contractors


Merchandising/Visual
• Assist in the implementation and maintenance of all merchandising/visual directives with the VM manager
• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

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