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Job DescriptionWe have a fantastic opportunity to work in a highly regarded public sector organisation on the outskirts of Glasgow City Centre as an Administrator. These are temporary roles with immediate start dates. Pay rate is £10.04 per hour. Hours of Work: Tuesday/Thursday/Friday 5.00pm to 10.00pm and Saturday 9.00am to 5.00pm - 22.5 hours per weekCandidates applying for this role must have a Disclosure Scotland certificate issued within the last 12 months.As a Disclosure Services Officer you will be required to pay meticulous attention to detail and produce a high degree of accuracy in the work you will do.Post OverviewYou will be responsible for application receipt, ensuring applications received have all relevant fields completed and are transferred accurately to the IT solution. You will complete and issue any necessary notification or communication to the Applicant/Organisation, requesting the provision of any missing information. You will also be the first point of contact for general enquires from the public via the Helpline and by email.Main DutiesDisclosure Services - Application ProcessingOn receipt of applications, you will identify and sort into application type to prepare to be transferred to the IT solution.Check the accuracy of application information supplied to ensure all mandatory fields are completedEnsure all necessary documents/information associated with applications have been suppliedEnsure all relevant information is transferred accurately to the system, correcting where appropriateContact ( via mail or phone) the Applicant or Organisation requesting that any missing information is suppliedUndertake quality assurance checks for your peer groupUndertake any other associated application processing tasks assigned by team leaderBe assigned to other duties other duties within the Disclosure Services DepartmentCustomer RelationsDeal with incoming or outgoing queries from the Helpline and by email, following agreed procedures and understanding how and where to escalate as appropriateAnswer all incoming calls within the specified time

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