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Job DescriptionKey Tasks * To work within the philosophies of the service, adhering to Accord's policies and procedures at all times * To support Customers in all aspects of daily living including all aspects of personal care * To provide care and support as identified in individual care plans and support key workers in planning for Customers * To ensure that Customers well-being is monitored, and any concerns are raised with the appropriate persons * Encourage and promote customers independence and decision making * To initiate and encourage participation in social activities within the scheme * To be aware of health and safety issues for Customers, self and others, paying prompt attention to all safety requirements with particular regard to fire precautions, fire drills and hazards reporting any concerns to appropriate persons * To maintain confidentiality of all records and information relating to residents/staff in accordance with Accord's Confidentiality Policy * To communicate effectively with other team members * To participate in training appropriate to the post, attending staff meetings, supervision and appraisal * Any other tasks or duties as reasonably required in connection with the post Requirements and prospects Desired skills * A commitment to a service which provides support to vulnerable individuals which is respect the rights of individuals * Good communication skills * A commitment to team work * An ability to undertake training and development * An understanding and commitment to confidentiality * Willingness to learn and understand business processes * Willingness to effectively challenge existing processes to ensure greater efficiency * Demonstrates commitment to Customer Service in all activities * Ensures quality and productivity goals and standards are met * Uses problem solving and decision making skills Personal qualities * Numerate and data rational * Effectively gathers, analyses and utilises information * Able to evaluate options and solutions * Prioritises and plans effectively * Balances short term objectives * Supports and demonstrates the Group's values * Adopts an assertive and fair style * Represents Accord positively and professionally * Builds effective working relationships * Adopts a confident approach * Communicates regularly and openly at all levels * Presents effectively to external audiences * Remains diplomatic and confidential * Supports the values of the rights of people to a decent * home, employment and inclusion * Ensures equality of opportunity for all people as employees or customers * Recognises and reflects the diversity of the communities where the Group works through its employment and governance structures. * Demonstrates drive and determination * Self-motivated * Willing to accept ownership and responsibility with a positive 'can do 'attitude * Seeks ways to continuously improve and learn Desired qualifications * English and maths at GCSE grades A*- D/9-3 - level 1 or above (or equivalents) Future prospects Upon successful completion of the apprenticeship there will be excellent career opportunities and a guaranteed role on successful completion of the apprenticeship Things to consider Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: * A bonus of £455 will be paid upon completion of the apprenticeship * Free Uniform * Paid holiday * Dedicated study time * Support of a dedicated mentor * Access to accord benefits * Level 2 qualification delivered by training provider and support to achieve English and maths functional skills As part of the screening process of applications you may be contacted by Telford College and invited in for a face to face interview as part of our screening process. Training on theApprenticeships Programme for 16 to 18-year olds is a priority and fully funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution. This is an exciting opportunity for an apprentice to begin their journey within the adult health and social care profession. Applicants need to be 18+due to personal care duties. Working as a team member to provide personal care services to customers that values their rights, individuality and choices. You will be responsible for delivering the service in a person-centred way. You will adhere to the principles of the policies designed to protect vulnerable adults.

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