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Business Administrator, Monday to Friday £20-22k

We are looking for an experienced administrator to join a fast paced, friendly automotive company

You will be working in a varied role where no two days are the same !

So, as the Administrator what will you be doing ?

Providing outstanding customer service through face to face, phone and general administration support and filing.

Handling customers bookings ensuring that there is a valid method for payment and the correct line of authority and amount procedures are followed.
Carrying out periodic Health and Safety audits as required
Ensuring a thorough understanding of all Company Safe Systems of Work
Raising Job cards correctly inc. PO's customer authorisation etc.
Raising service sheets on workshop and any other relevant paper work required.
Managing holiday for the region and providing holiday/ sick Forms and providing all documentation in a timely manner through the HR department
Managing the payroll process, compiling employee attendance records and calculating hours worked each week from the employee timesheets for submission to Payroll every Monday morning as required
Despatching Service Inspection Worksheets and copies of certification to customers as required.
Arranging the training for the regional business and support the Principle engineers with ensuring all engineers are current and a training matrix in place
Ordering and arrange any site facility requests and escalate as required within the business
Compiling and distribute customer VOR reports as required
Compiling weekly TKTK warranty reports and SCA claims management and escalate as required any non-compliance
Maintaining vehicle files regularly.
Maintaining petty cash float and submit for approval.
Manage and comply with the company archive rules.
Ensuring all vehicle Accident Report Forms are completed correctly and submitted.So as the administrator what would we like you to have ?

Previous experience of working in a customer service administration environment
Experience of working to safe systems of work
Must be able to work in a fast paced, demanding customer environment
Previous experience of direct customer interaction
Solid understanding of Vehicle Maintenance Unit's operational KPI's and the implincations of quality would be desirable
High working level of IT Skills
Ability to establish and build positive and effective customer relationships
A good level of word, excel and outlook
Experience of automotive, breakdown, fleet, or transport industries are desirable but not essential as full training will be given. You will be working a 40 hour week from Monday to Friday and there will be some flexibility in your start and finish times.

We are looking at a start date of 3rd December, so pleas only apply if you are able to commit to this date

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